Last Updated: 25 September 2026

At Tickle, we provide cinema seating electronics and related products designed for professional and commercial applications. To support our customers after purchase, Tickle provides exchange/replacement support, a 1-year warranty, and repair/AMC services as applicable.

1. No Returns or Refunds

All products supplied by Tickle are non-returnable and non-refundable.

We do not provide refunds after an order has been confirmed or delivered.

Eligible product issues are handled through exchange, replacement, warranty service, repair, or AMC services, as applicable.

2. Exchange & Replacement

Customers may request an exchange or replacement if:

The product is received damaged.
The product has a manufacturing defect.
The product is not functioning due to a manufacturing-related issue.
The wrong product has been supplied by Tickle.
The product does not match the specifications confirmed by Tickle.

All exchange and replacement requests are subject to inspection and approval by Tickle.

3. One-Year Warranty

Products supplied by Tickle come with a 1-year warranty, unless otherwise specified in the applicable quotation, invoice, purchase order, or agreement.

The warranty covers manufacturing defects and failures arising under normal use and operating conditions.

During the warranty period, Tickle may, at its discretion, repair or replace the defective product or component.

The warranty does not constitute a right to a refund or return.

4. Warranty Exclusions

The warranty does not cover damage or failure resulting from:

Incorrect installation
Incorrect wiring or electrical connections
Improper use or operation
Accidental or physical damage
Unauthorized modification or repair
Voltage fluctuations, electrical surges, or electrical faults
Water, fire, or other external causes
Negligence or improper handling
Normal wear and tear
Damage caused by third-party equipment or systems
Failure to follow installation or operating instructions

5. Customized Products

Products manufactured, configured, or customized according to customer requirements are non-returnable and non-refundable.

A customized product may be repaired or replaced during the warranty period if a covered manufacturing defect is verified.

6. Repair Services

Tickle provides repair and technical support services for eligible products.

Repair services may be available both during and after the warranty period, subject to product condition, availability of components, and applicable service charges.

For products outside the warranty period, applicable costs for parts, labor, transportation, installation, or other services may be charged to the customer.

7. Annual Maintenance Contract (AMC)

Tickle also provides Annual Maintenance Contract (AMC) services for eligible customers and installations.

AMC services may include, depending on the selected AMC plan:

Preventive maintenance
Inspection and testing
Troubleshooting
Repair and technical support
Replacement of eligible components
System maintenance
Installation or on-site support where applicable

The exact services, response times, visit frequency, replacement-part coverage, and charges will be specified in the applicable AMC agreement or quotation.

AMC services are subject to separate commercial terms and do not automatically extend or replace the standard 1-year product warranty.

8. Warranty and AMC

The standard 1-year product warranty and an AMC agreement are separate services.

A customer may purchase or enter into an AMC agreement according to Tickle’s applicable service terms. AMC coverage after the warranty period will be subject to the terms and conditions of the AMC agreement.

9. Claim Process

To request warranty, exchange, replacement, or repair support, customers should provide:

Order/invoice number
Product name or model
Installation details, where applicable
Description of the issue
Photographs or videos, where requested

Tickle may inspect or test the product before determining the appropriate solution.

10. Shipping, Transportation & On-Site Service

Depending on the nature of the issue and the applicable warranty or AMC terms, transportation, shipping, installation, removal, or on-site service charges may apply.

The applicable charges and responsibilities will be communicated to the customer before chargeable work is undertaken.

11. Final Decision

The eligibility of a product for exchange, replacement, warranty repair, or paid repair will be determined by Tickle based on inspection, product condition, warranty terms, and the applicable order or service agreement.

12. Contact Us

For warranty, exchange, replacement, repair, or AMC support, please contact:

Tickle
India

Phone: +91 90155 18370
Website: tickle.co.in

Summary

Returns: Not available
Refunds: Not available
Exchange: Available for eligible cases
Replacement: Available for eligible cases
Warranty: 1 year
Repair: Available
AMC: Available separately

By placing an order with Tickle, the customer acknowledges and agrees to the above Exchange, Replacement, Warranty & AMC Policy, subject to applicable law and any specific terms agreed in writing for the relevant order or service agreement.

Returns, Exchange, Replacement, Warranty & AMC Policy