{"id":1040074,"date":"2026-09-25T06:39:02","date_gmt":"2026-09-25T06:39:02","guid":{"rendered":"https:\/\/tickle.co.in\/?page_id=1040074"},"modified":"2026-09-25T06:39:02","modified_gmt":"2026-09-25T06:39:02","slug":"exchange-replacement-warranty-amc-policy","status":"publish","type":"page","link":"https:\/\/tickle.co.in\/index.php\/exchange-replacement-warranty-amc-policy\/","title":{"rendered":"Exchange, Replacement, Warranty &#038; AMC Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last Updated: 25 September 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Tickle<\/strong>, we provide cinema seating electronics and related products designed for professional and commercial applications. To support our customers after purchase, Tickle provides <strong>exchange\/replacement support, a 1-year warranty, and repair\/AMC services<\/strong> as applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. No Returns or Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All products supplied by Tickle are <strong>non-returnable and non-refundable<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not provide refunds after an order has been confirmed or delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible product issues are handled through <strong>exchange, replacement, warranty service, repair, or AMC services<\/strong>, as applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Exchange &amp; Replacement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request an exchange or replacement if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is received damaged.<\/li>\n\n\n\n<li>The product has a manufacturing defect.<\/li>\n\n\n\n<li>The product is not functioning due to a manufacturing-related issue.<\/li>\n\n\n\n<li>The wrong product has been supplied by Tickle.<\/li>\n\n\n\n<li>The product does not match the specifications confirmed by Tickle.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All exchange and replacement requests are subject to inspection and approval by Tickle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. One-Year Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products supplied by Tickle come with a <strong>1-year warranty<\/strong>, unless otherwise specified in the applicable quotation, invoice, purchase order, or agreement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty covers manufacturing defects and failures arising under normal use and operating conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the warranty period, Tickle may, at its discretion, <strong>repair or replace the defective product or component<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty does not constitute a right to a refund or return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Warranty Exclusions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty does not cover damage or failure resulting from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect installation<\/li>\n\n\n\n<li>Incorrect wiring or electrical connections<\/li>\n\n\n\n<li>Improper use or operation<\/li>\n\n\n\n<li>Accidental or physical damage<\/li>\n\n\n\n<li>Unauthorized modification or repair<\/li>\n\n\n\n<li>Voltage fluctuations, electrical surges, or electrical faults<\/li>\n\n\n\n<li>Water, fire, or other external causes<\/li>\n\n\n\n<li>Negligence or improper handling<\/li>\n\n\n\n<li>Normal wear and tear<\/li>\n\n\n\n<li>Damage caused by third-party equipment or systems<\/li>\n\n\n\n<li>Failure to follow installation or operating instructions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Customized Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products manufactured, configured, or customized according to customer requirements are non-returnable and non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A customized product may be repaired or replaced during the warranty period if a covered manufacturing defect is verified.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Repair Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tickle provides <strong>repair and technical support services<\/strong> for eligible products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Repair services may be available both during and after the warranty period, subject to product condition, availability of components, and applicable service charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For products outside the warranty period, applicable costs for parts, labor, transportation, installation, or other services may be charged to the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Annual Maintenance Contract (AMC)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tickle also provides <strong>Annual Maintenance Contract (AMC)<\/strong> services for eligible customers and installations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AMC services may include, depending on the selected AMC plan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preventive maintenance<\/li>\n\n\n\n<li>Inspection and testing<\/li>\n\n\n\n<li>Troubleshooting<\/li>\n\n\n\n<li>Repair and technical support<\/li>\n\n\n\n<li>Replacement of eligible components<\/li>\n\n\n\n<li>System maintenance<\/li>\n\n\n\n<li>Installation or on-site support where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The exact services, response times, visit frequency, replacement-part coverage, and charges will be specified in the applicable AMC agreement or quotation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AMC services are subject to separate commercial terms and do not automatically extend or replace the standard 1-year product warranty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Warranty and AMC<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The standard <strong>1-year product warranty<\/strong> and an <strong>AMC agreement<\/strong> are separate services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A customer may purchase or enter into an AMC agreement according to Tickle&#8217;s applicable service terms. AMC coverage after the warranty period will be subject to the terms and conditions of the AMC agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Claim Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request warranty, exchange, replacement, or repair support, customers should provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order\/invoice number<\/li>\n\n\n\n<li>Product name or model<\/li>\n\n\n\n<li>Installation details, where applicable<\/li>\n\n\n\n<li>Description of the issue<\/li>\n\n\n\n<li>Photographs or videos, where requested<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tickle may inspect or test the product before determining the appropriate solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Shipping, Transportation &amp; On-Site Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the nature of the issue and the applicable warranty or AMC terms, transportation, shipping, installation, removal, or on-site service charges may apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable charges and responsibilities will be communicated to the customer before chargeable work is undertaken.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Final Decision<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The eligibility of a product for exchange, replacement, warranty repair, or paid repair will be determined by Tickle based on inspection, product condition, warranty terms, and the applicable order or service agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For warranty, exchange, replacement, repair, or AMC support, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tickle<\/strong><br>India<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> +91 90155 18370<br><strong>Website:<\/strong> <a href=\"https:\/\/tickle.co.in\/?utm_source=chatgpt.com\">tickle.co.in<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Summary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns:<\/strong> Not available<br><strong>Refunds:<\/strong> Not available<br><strong>Exchange:<\/strong> Available for eligible cases<br><strong>Replacement:<\/strong> Available for eligible cases<br><strong>Warranty:<\/strong> 1 year<br><strong>Repair:<\/strong> Available<br><strong>AMC:<\/strong> Available separately<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order with Tickle, the customer acknowledges and agrees to the above Exchange, Replacement, Warranty &amp; AMC Policy, subject to applicable law and any specific terms agreed in writing for the relevant order or service agreement.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Returns, Exchange, Replacement, Warranty &amp; AMC Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated: 25 September 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Tickle<\/strong>, we provide cinema seating electronics and related products designed for professional and commercial applications. To support our customers after purchase, Tickle provides <strong>exchange\/replacement support, a 1-year warranty, and repair\/AMC services<\/strong> as applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. No Returns or Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All products supplied by Tickle are <strong>non-returnable and non-refundable<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not provide refunds after an order has been confirmed or delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible product issues are handled through <strong>exchange, replacement, warranty service, repair, or AMC services<\/strong>, as applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Exchange &amp; Replacement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request an exchange or replacement if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is received damaged.<\/li>\n\n\n\n<li>The product has a manufacturing defect.<\/li>\n\n\n\n<li>The product is not functioning due to a manufacturing-related issue.<\/li>\n\n\n\n<li>The wrong product has been supplied by Tickle.<\/li>\n\n\n\n<li>The product does not match the specifications confirmed by Tickle.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All exchange and replacement requests are subject to inspection and approval by Tickle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. One-Year Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products supplied by Tickle come with a <strong>1-year warranty<\/strong>, unless otherwise specified in the applicable quotation, invoice, purchase order, or agreement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty covers manufacturing defects and failures arising under normal use and operating conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the warranty period, Tickle may, at its discretion, <strong>repair or replace the defective product or component<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty does not constitute a right to a refund or return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Warranty Exclusions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty does not cover damage or failure resulting from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect installation<\/li>\n\n\n\n<li>Incorrect wiring or electrical connections<\/li>\n\n\n\n<li>Improper use or operation<\/li>\n\n\n\n<li>Accidental or physical damage<\/li>\n\n\n\n<li>Unauthorized modification or repair<\/li>\n\n\n\n<li>Voltage fluctuations, electrical surges, or electrical faults<\/li>\n\n\n\n<li>Water, fire, or other external causes<\/li>\n\n\n\n<li>Negligence or improper handling<\/li>\n\n\n\n<li>Normal wear and tear<\/li>\n\n\n\n<li>Damage caused by third-party equipment or systems<\/li>\n\n\n\n<li>Failure to follow installation or operating instructions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Customized Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products manufactured, configured, or customized according to customer requirements are non-returnable and non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A customized product may be repaired or replaced during the warranty period if a covered manufacturing defect is verified.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Repair Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tickle provides <strong>repair and technical support services<\/strong> for eligible products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Repair services may be available both during and after the warranty period, subject to product condition, availability of components, and applicable service charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For products outside the warranty period, applicable costs for parts, labor, transportation, installation, or other services may be charged to the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Annual Maintenance Contract (AMC)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tickle also provides <strong>Annual Maintenance Contract (AMC)<\/strong> services for eligible customers and installations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AMC services may include, depending on the selected AMC plan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preventive maintenance<\/li>\n\n\n\n<li>Inspection and testing<\/li>\n\n\n\n<li>Troubleshooting<\/li>\n\n\n\n<li>Repair and technical support<\/li>\n\n\n\n<li>Replacement of eligible components<\/li>\n\n\n\n<li>System maintenance<\/li>\n\n\n\n<li>Installation or on-site support where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The exact services, response times, visit frequency, replacement-part coverage, and charges will be specified in the applicable AMC agreement or quotation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AMC services are subject to separate commercial terms and do not automatically extend or replace the standard 1-year product warranty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Warranty and AMC<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The standard <strong>1-year product warranty<\/strong> and an <strong>AMC agreement<\/strong> are separate services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A customer may purchase or enter into an AMC agreement according to Tickle&#8217;s applicable service terms. AMC coverage after the warranty period will be subject to the terms and conditions of the AMC agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Claim Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request warranty, exchange, replacement, or repair support, customers should provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order\/invoice number<\/li>\n\n\n\n<li>Product name or model<\/li>\n\n\n\n<li>Installation details, where applicable<\/li>\n\n\n\n<li>Description of the issue<\/li>\n\n\n\n<li>Photographs or videos, where requested<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tickle may inspect or test the product before determining the appropriate solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Shipping, Transportation &amp; On-Site Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the nature of the issue and the applicable warranty or AMC terms, transportation, shipping, installation, removal, or on-site service charges may apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable charges and responsibilities will be communicated to the customer before chargeable work is undertaken.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Final Decision<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The eligibility of a product for exchange, replacement, warranty repair, or paid repair will be determined by Tickle based on inspection, product condition, warranty terms, and the applicable order or service agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For warranty, exchange, replacement, repair, or AMC support, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tickle<\/strong><br>India<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> +91 90155 18370<br><strong>Website:<\/strong> <a href=\"https:\/\/tickle.co.in\/?utm_source=chatgpt.com\">tickle.co.in<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Summary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns:<\/strong> Not available<br><strong>Refunds:<\/strong> Not available<br><strong>Exchange:<\/strong> Available for eligible cases<br><strong>Replacement:<\/strong> Available for eligible cases<br><strong>Warranty:<\/strong> 1 year<br><strong>Repair:<\/strong> Available<br><strong>AMC:<\/strong> Available separately<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order with Tickle, the customer acknowledges and agrees to the above Exchange, Replacement, Warranty &amp; AMC Policy, subject to applicable law and any specific terms agreed in writing for the relevant order or service agreement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 25 September 2026 At Tickle, we provide cinema seating electronics and related products designed for professional and commercial applications. To support our customers after purchase, Tickle provides exchange\/replacement support, a 1-year warranty, and repair\/AMC services as applicable. 1. No Returns or Refunds All products supplied by Tickle are non-returnable and non-refundable. We do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1040074","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/pages\/1040074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/comments?post=1040074"}],"version-history":[{"count":1,"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/pages\/1040074\/revisions"}],"predecessor-version":[{"id":1040075,"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/pages\/1040074\/revisions\/1040075"}],"wp:attachment":[{"href":"https:\/\/tickle.co.in\/index.php\/wp-json\/wp\/v2\/media?parent=1040074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}